Chat with us, powered by LiveChat Garage Door Frequently Asked Questions - Get in touch today!

Garage Door Frequently Asked Questions

Garage Door Frequently Asked Questions

Buying a new Garage Door is not always the easiest task – there are many different variants out there and it can sometimes be a hard world to navigate. We have documented some of the main questions that we receive at Chase Garage Doors. Please get in touch if there are any specific questions you have for your project.

What are Side Hinged Garage Doors?

Side Hinged Garage Doors are the traditional style of garage doors – as the name suggests this style of garage door has hinges at the side and usually opens outwards. This is an extremely versatile and practical garage door providing ease of access to bring in shopping at other items to the garage.

What are Automatic Garage Doors?

Automatic Garage doors provide users with ease of access to their garage through the use of a wireless remote – Whilst the garage door can still be opened the traditional way – The added benefit of a remote is perfect for those who may use their garage to park their car – This removes the need to get out in the rain and struggle to open the door.

What are Smart Garage Doors?

With a smart garage door, this takes automatic garage doors to the next level – Whilst it is great having a remote control to open a garage door having this functionality on our smartphone is truly revolutionary. A smart garage door can be easily opened and closed through an app for both Android and iPhones – Check out our recent article on Smart Garage Doors by the link provided.

What are Up & Over Garage Doors?

Up and Over Garage Doors are one of the most common types found across the UK. As the name suggests the garage opens upwards and will travel along two tracks either side of the door. This type of Garage Door is great for those that may have large and heavy items that need to be transferred to and from garages. You can check out the full range of Up & Over Garage Doors that we offer by heading on over to the link provided.

How long have Chase Garage Doors been a company?

Chase Garage Doors are one of the best-respected Garage Door companies in the Midlands – We are dedicated to providing customers with a cost-effective and high-quality product that will truly stand the test of time. As a company, we have been working in the industry for over 28 years and take on board all that our customers say so that we can provide the best possible service.

What are Roller Garage Doors?

Roller Garage Doors are known as some of the most versatile garage doors that can be purchased – This type of garage door provides a great level of security to homes and commercial buildings. In addition to the added level of security that these doors provide they are also aesthetically pleasing providing a smooth steel or aluminium finish. The doors themselves also come in a wide range of colours and are built completely made to measure so there will be no difficulting installing the garage in your home.

What are Sectional Garage Doors?

Sectional Garage Doors are sometimes mistaken for up and over garage doors because of the similarity of opening upwards. Sectional garage doors are extremely innovative and actually compromise of 4-6 panels. Once the garage door is open the different panels of the garage fit horizontally within the roof. This type of garage door opens in a way which makes it perfect for those with larger garages and also larger vehicles needing to be parked in the garage.

How long is the Warranty on our Garage Doors?

With all of our installations we offer a 1-year warranty this applies to all types of garage doors – In addition to the 1-year installation warranty we also offer the usual manufacturer warranties – These are often between 2-10 years in length. For more information on these please speak with a member of the chase team.

Which areas to Chase Garage Doors cover?

Chase Garage Doors cover the entirety of the Midlands we are located in Cannock – Essentially this is a 50-mile radius covering major towns such as Stoke, Stafford, Sutton Coldfield, Lichfield, Derby, Outer parts of Birmingham, Wolverhampton, Walsall, Dudley, Shrewsbury and Telford and welcomes any customers from surrounding areas to get in touch with a member of the Chase Garage Doors team. If you would like to find know a bit more about the range of Garage Doors and services that we offer then please get in touch with a member of the Chase Garage Doors team today,

What are some of the Brands of Garage Door that we offer?

We work with some of the biggest names in the business to ensure that quality is always at the forefront of everything that we do. Our main aim is to provide customers with a highly durable, secure and well-fitted garage door that will stand the test of time. You can check out some of our most recent blogs that go into more detail into the brands that we work with. Some of the main brands we work with can be found below – AlluGuard Garage DoorsTeckentrup Garage Doors and also Select Garage Doors – By clicking the manufacturer logos on the site you will also be taken to a PDF Brochure.

Do Chase Garage Doors offer Garage Door repair services?

As with anything, there are times when Garage Doors are not working or functioning the way that they are designed to. When this happens it is important to use a supplier you can trust to repair your Garage Door – We are proud to offer a second to none repair service with our fees starting at £65 +VAT on a standard Up and Over Garage Door. We will check the locks, handles, sliding mechanisms, panelling and any automation device that could be causing problems for your garage door. You can find out more about Garage Door Repair servicing by heading on over to the link provided.

Our repair charges start off at 65 plus vat but vary based on your location. Same day service isn’t always available as this is based on the locality of the fitters so please try and ensure you keep your belongings as safe as possible. We do however endeavour to see to your problem as quickly as we can .
Can I see some of your recent installations?

We are proud of every Garage Door that we replace, repair and install – Because of the pride we take in our work customers come back to us time and time again. If you would like to see some of the Garage Doors that we have installed recently then please head on over to our Garage Door Gallery section. You can also head on over to the Gallery Section on our Facebook page here –

Can I have a roller door with restricted headroom?

Yes you can still have a roller door even if you haven’t got the correct headroom specifications , what would happen though is the box would be set lower down so therefore you would lose some of the headroom on your garage door opening.

How much room do I need?

For the alluguard or Aluroll garage doors for the 77 laths you need 300mm headroom space. For the 55mm laths you need 205 mm headroom.

What is the best door to go for if insulation is the priority?

Sectional door without a doubt.

What are your warranties on your doors?

Hormann sectional doors 10 years, Roller doors 5 years paintwork and motor, 2 years control panel and parts. Up and over doors, side hinged and retractable 5 years.

Do you have time scales from ordering to fitting?

Roller doors take from day of order to fitting 2-3 weeks lead time, Sectional doors 8 weeks lead time, up and over, side hinged and retractable doors 4-5 weeks lead time. Tekentrupp insulated side hinged doors 12 weeks lead time.

Can I install my own door and will my warranty still be covered?

This seems to be quite a grey area from what I have picked up on. The customer would still get the warranty on the actual door and motor but there would be no fitting warranty given out.

Do you take away our old door?

Yes we remove and dispose of your old door for you. (most frequently asked question). There is no charge for this service.

How long does a fit take?

Up and overs, side hinged and roller doors around 2-3 hours. Sectional doors and Tekentrupp doors can take between 6-8 hours.

My batteries have gone in my handsets I’ve changed the batteries and there still not working?

The handsets will not work by just changing the batteries. They have to be re programmed in . Please call the office where you will be given a fitters telephone number so they can talk you through this process. Failure for you to be unable to follow instruction off the fitter would then be a charge of 65.00 + vat for us to come out and re programme for you. Can you confirm whether we do actually give the fitters number to customers ?

My roller door just keeps going up and down up and down, it wont stop where the limits have been set?

This problem indicates the magnet at the bottom of the roller door has moved this prevents the transmitter from working. Its causes a communication problem between working parts. The number 2 light will also be on the control panel. This would mean a fitter would have to go back out and reset the limits.

Is the survey chargeable to come out to see us?

No, it’s a free site survey we offer to all customers if it’s a supply and fit. If you require supply only then no site survey would be carried out. Prior to the survey, we offer a guide price before booking you in the diary so you are comfortable with the price range.

Do we do repairs and supply door parts to the public.

Yes, we do all door repair types and cover a wide range of all door parts. You can have us fit them for a fitting charge or you can collect the part and fit it yourself if your able to do so. Please be aware we do recommend some parts are fitted by a qualified engineer for safety reasons.

Can I have a quote to be sent to our insurers, I’ve gone into my door?
We send a quote of for the customer to send to the insurer on our behalf. We don’t deal directly with the insurance company.
Do you offer any finance on garage doors?
Of course, we take 25 % deposit up front on acceptance of the order. This can be paid over the phone following the acceptance of the order via email. Once your door is installed payment is on installation. Payment is taken on site usually but in the event, the fitters can’t get a signal if you’re paying on a card then you can call the office to pay over the phone or by bacs transfer. We do also accept cash or cheque which should be given to the fitting team.
Failure to pay within 7 days incurs a 2 % surcharge to be added to your bill .
I have had my door fitted but I’ve received no final bill.

When you paid the deposit an invoice was created and sent out to you, the balance at the bottom of that invoice was the amount due to be paid on door completion. This amount will be collected by the fitters on completion or you can call the office within 7 days to pay.

Can I have a garage door to match my windows or front door?

Yes, you can. We offer a ral to choose an option on our aluroll garage doors.

What happens once my door is installed ?

The fitters will show you how to operate your new door. They will discuss your warranty and show you your user manual. At this point, you may be offered to join of maintenance scheme to give you peace of mind to protect your warranty. You will then be asked to sign that you are happy with your door, the installation and the service provided to you by CHASE GARAGE DOORS.

Do you have a showroom?
Yes, we do it is open 6 days a week.
Mon Fri 9 to 5
Sat 10 to 2
We are closed during bank holidays
Can you send me brochures?

All the brochures are linked to each logo on our website. By clicking each you will acquire a downloadable brochure.

Do you offer surveys on a weekend?

Yes, we do we survey Saturday morning and early afternoon to coincide with the closure of our showroom at 2 pm. We are moving to offer surveys 6 days a week in the next few weeks. MTWTFS not on Sunday’s!!!

If you would like to speak with a member of the Chase Garage Doors team then please give us a call or fill in our contact form below – We look forward to hearing from you.

    If requiring a new door and frame measure brick to brick.

    If needing a new door only and not a new frame measure from the opening of the timber height and width.

    Chase Garage Doors collects personal information when you register an enquiry with us or place an order for products or services. We will use this information to provide the services requested, maintain records and, if you agree, to send you marketing information. Chase Garage Doors will not share your information for marketing purposes with other companies. For more information explaining how we use your information please see our Privacy Policy.