Maintenance Contract

Maintenance Service Scheme - Is Your Warranty Protected?

Chase Garage Doors provides a free 12-month fitting and installation warranty with every garage door and electric operator that our engineers install. This comes as standard with all our door installs. These warranties can vary from manufacturer to manufacturer, and they range from 2 years cover through to 10 years depending on the manufacturer and door type.

As part of our after-sales support Chase Garage Doors provide you our valued customer an affordable and comprehensive maintenance service scheme that safe guards you to ensure your door operates as smoothly as possible. The manufacturer’s ‘safe and reliable’ guarantee is in place to protect you but in the event you have a future warranty claim providing proof that you have serviced your door annually will safe guard you this warranty.

To ensure that your manufacturer’s ‘safe and reliable’ cover is protected please consider our offering. All garage doors with moving parts should be maintained and serviced annually. The manufacturer will require your garage door to be serviced by an approved engineer at least once a year and that a maintenance record is completed and produced upon any warranty claim.

If you enrol in our maintenance scheme, ensuring your garage door is serviced annually; we will guarantee the ‘safe and reliable’ operation of your garage door and be able to offer continual support to you all year round if future problems occur.

As a maintenance service customer, you will have peace of mind that at Chase Garage Doors we will keep your garage door functioning ‘safely and reliably’ for nothing more than an annual service fee of £85. This will give you peace of mind that not only are you protecting yourself from potentially costly repairs, but you are adhering to the guidelines set out by the manufacturer and protecting your warranty.

What is included in the Maintenance Service scheme?
  • Annual reminders to book a service at a time convenient to you.
  • A comprehensive service provided by an experienced Engineer at a fee of £85 per year.
  • A Service Passport to record all maintenance visits.
  • Assurance that should you have any concerns with the ‘safe and reliable’ operation of your garage door in-between service visits we will support you at no cost to you over the phone.
  • Confidence your garage door will function safely and reliably and therefore adhering to the guidelines set out by the manufacture.
  • If any parts need replacing whilst our engineers are with you, we will attempt to replace these giving you a 10% discount off the parts. This will also avoid paying a future call out fee of £65 to £95 EX VAT dependant on location. In the event, we do get called back to you in the future in between services call-out fees will apply.
What is not covered by the Maintenance Service scheme?
  • Panel corrosion or weathering – refer to your manufacturer’s warranty.
  • Painting or periodic treatment of wooden garage doors.
  • Damage or destruction after installation.
  • Replacement light bulbs, batteries, fuses and hand transmitters, motors, auto locks, control panel and such parts. All parts are charged if a replacement is needed.

Our specialist team at Chase Garage Doors are able to advise on any routine maintenance, accessories or replacement items at any time as part of this scheme.

For your benefit we have included links to the terms and conditions relating to the warranties from our manufacturers. To view these please click on the relevant manufacture logo below:

Manufacturers
Aluroll logo
AlluGuard Logo
Hormann logo
Select Bespoke Garage Door logo
Your Door logo
BE SAFE – BE SURE – SIGN UP!

Our SIMPLE scheme steps we follow:

  1. You complete the form below
  2. Tick each box within the form
  3. Click send and await your call !
  4. We receive and email of all your details.
  5. You get a call/ email/ text to offer you an appointment slot
  6. You pay your £80 on booking your slot with confirmation of your appointment details. This can be done over the phone or bacs payment.
  7. Your appointment is emailed to you.
  8. Our engineers arrives to  service your door and complete your documentation certification and runs through the findings of the service.
  9. If you are not in at this time you will receive the report via email following our visit.
  10. If you require any replacements parts that we can attend on the day you will be offered this service at a 10 % discount on the parts.
  11. 4 weeks before you next anniversary you will receive a reminder about your service and we start the process all over again!

Please be aware that once you have made your appointment for your service to be carried out and paid you £80 you must give us 72 hour’s notice if you need to amend this booking slot. We will always endeavour to re book your appointment. Failure to not provide us with this advance notice will potentially mean you forfeit your slot and no refund will be payable. If we need to cancel your appointment, you will be notified and we will endeavour to book you another slot at your convenience.