Privacy Policy

This Privacy Policy explains how we Chase Garage Doors use any personal information we collect about you when you use this website.

Topics

  • What information do we collect about you
  • How will we use the information about you?
  • Marketing
  • Access to your information and correction
  • Cookies
  • Other websites
  • Changes to our privacy policy
  • How to contact us

What information do we collect about you?

We collect information about you when you submit an enquiry via the contact form  contact page or over the telephone as our calls are recorded . We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.

Chase Garage Doors stores your Name, Email and Telephone data in 3rd party CRM Systems such as (Flight Deck ) for accounting and in the near future (Mail Chimp) for Email Marketing. Both are GDPR compliant and we hold your data in an encrypted environment with those systems to send invoices and communicate news, new products and services only. We do not send your data to anyone else without your prior permission.

How will we use the information about you?

We collect information about you to process your enquiry, manage your enquiry and, if you agree, to email you about other products and services we think may be of interest to you in the future. We also may choose to contact you for your  feedback and to ask your permission to use  any before and after photos of your work on our website and facebook. Under no circumstances will these be used without asking your permission. No address will ever be disclosed even when your permission is granted although your name me mentioned with your permission.

We use your information collected from the website to personalise your repeat visits to our website. We do not share your information with any other company for marketing purposes only on occasions when a supplier may wish to contact you regarding a warranty issues with you about a door you have purchased.

Your details are printed out in preparation for a site survey or fitting and on returned to the office this data is locked in a secure place in our office . Fitting diaries are destroyed daily and shredded.

In processing your order, we may send your details to, and also use information from your credit reference agencies and fraud prevention agencies or our suppliers.

Marketing

We would like to send you information about products and services of ours and other companies in our group which may be of interest to you. If you have not  consented to receive marketing, you may opt out at a later date if and when you receive any details from us. At present we do not operate this system.

You have a right at any time to stop us from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please click here

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email. We may make a small charge for this service.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit www.aboutcookies.org or www.allaboutcookies.org 

You can set your browser not to accept cookies and the above website tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Google AdWords

We use Google AdWords to see which pages led to our users submitting contact forms to us, which allows us to create a more effective marketing campaign, and make better use of our paid search budget. Settings in google analytics have been adjusted to ensure no full IP address is exposed .

 

Call Tracking

We use Call Tracking to set dynamic phone numbers on our site. These help us identify how you found the website when you call us and allows us to identify the source that you used to find the website. It gives a better idea of our users’ requirements and lets us tailor our advertising methods in the future.

It also is used for listening into  calls for internal training purposes and to ensure you get the best level of service. Your data is not used for marketing purposes.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 25 th May 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you by email.