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Our Complaints Procedure

Chase Garage Doors at all times aims to provide products and high-quality services which meet our customer’s expectations and needs.

We believe after 30 plus years in this industry, we have mastered this skill most of the time. If we are not getting it right, please do let us know. We are approachable and do take customer feedback very seriously.

To ensure our services remain where we pitch them to be, we have a procedure through which you can let us know of any reason you are not satisfied with your dealings with us.

If you are not happy with Chase Garage Doors, please tell us that you are unhappy.

You can speak to us directly by calling the office line, which is 01543 467 175, or our business development manager who will liaise directly with the directors on the business. If you are unhappy with an individual in Chase Garage Doors, sometimes you may wish to tell him or her directly. If you feel this is difficult or inappropriate, then please feel free to contact again our business development manager, who again will directly liaise with the directors of the business. This contact can be made by emailing and marking the subject header as COMPLAINT.

Often we will be able to give you a response straight away. When the matter is more complicated, we will give you at least an initial response within five working days. If making a written complaint, if you are not satisfied with our response or wish to raise the matter more formally, please write to Stu Duggan, Director.

All written complaints will be logged. The aim is to investigate your complaint properly and give you a reply within ten working days, setting out how the problem will be dealt with or has been dealt with to date.

If that is not possible, an interim response will be made informing you of the action taken to date or being considered.

We pride ourselves on first-class customer care and your opinion matters!