Unless otherwise agreed in writing, terms of payment are 25% deposit prior to an order is placed and 75% on final payment within 7 days of installation. The customer shall not be entitled to make any deductions or set off there from.This non refundable deposit is used to source and secure a specific product to the customer’s requirements and administration thereof.The Company reserves the right to charge interest on overdue accounts at the rate of 2% per month. The Company reserves the right where genuine doubts arise as to the Customer’s financial position or in the case of failure to pay for any goods or any services as aforesaid to suspend delivery of any order or part or instalment without liability until payment or satisfactory security for payment has been provided.
Payment can be made via bacs or by calling 01543 467 175 where secure payments can be taken over the phone.
The delivery dates specified in the contract are approximate and, unless expressly stated, time is not of the essence for delivery. The company will not be liable for the consequences of any delays. No delay shall entitle the customer to reject any delivery or services.
The company will not provide monetary compensation for any delays by manufacturers or for any other unforeseeable reasons.
RIGHT TO CANCEL
When you have placed an order we process it as soon as possible. If you cancel a bespoke, made to order product you will be liable for all associated costs. Orders which are of a classified as a standard door allows you a 14 day cooling off period. The deposit is non refundable.
WARRANTY: LIMIT OF RESPONSIBILITY
The company warrants in relation to the company’s installation that it will either repair or replace any goods which are found within a period of 12 months from installation (‘the warranty period’) to be defective or ill fitted . The manufacturer’s warranties will come into force in relation to any defects to electric operator(s) (excluding remote control units) and garage door(s) including operating gear, as specified in the manufacturer’s literature. This literature is available on our website under each brand . Please click on the appropriate link to the one you purchase . Our warranties give you benefits which are in addition to your legal rights. Further information about your legal rights can be obtained from your local Trading Standards Department or the Citizen’s Advice Bureau.
You will receive your warranty information on completion of your install from our office email address. This will be via email so please provide your details to us.
It is recommended all doors and operators should be serviced annually by a professional door installer.
To book a service call out, please call 01543 467 175 or contact us via firstname.lastname@example.org
SUITABILITY OF THE SITE
The company does not accept any responsibility for conditions occurring due to uneven or sloping floors however every effort will be made to ensure that water ingress is kept to a minimum. Please check for any flooring defects before booking your quotation.Structural modifications are not included in the quotation and will be the customer’s responsibility. Doors will be installed true and square which may exaggerate sloping walls and floors.
No fitters will be responsible for moving your personal possessions within your garage to allow them the suitable freedom to work .Please ensure all areas are cleared fit for purpose prior to the day of install.
DRAWINGS AND INFORMATION
The company will assume that all measurements and other information supplied to the company is accurate and suitable for the customer’s requirements for orders placed on a supply only basis where free site surveys have not been conducted. Our qualifies fitters take full responsibility for ensuring your garage door opening is measured correctly . All roller doors are site surveyed and quoted on subject to this survey report. No roller doors are ordered without this process taking place.
Quotations are valid for 90 days from the date of issue. Unless stated, the estimate does not include:
The cost of making good brickwork, rendering, pointing, floor or timber which has been damaged during installation which is not caused by our negligence in installing the door(s).
If we believe the existing supporting structure is unsuitable to install a new door(s) we will inform you at the time of quotation. Our advice is given as a result of our experience and if you decide to place an order with us despite our advice, we cannot be responsible for the continued suitability of the existing timbers after installation. If you have any doubts, we advise you to instruct a surveyor to carry out a full inspection.
You are responsible for the clearing the area where the products are to be fitted and we cannot be held responsible for any loss or damage caused to items not removed or adequately protected by you, unless the loss or damage is caused by our negligent work.
If you order products from us, or you provide us with measurements or other details for products which you ask us to install, which are subsequently discovered to be wrong, misleading for additional costs incurred by us in replacing any such products urgently unless such replacement is as a result of our erroneously advising you as to the suitability of the product in question.
OWNERSHIP AND RISK
The goods shall remain the property of the Company until your invoice has been paid in full.
The Company shall not be liable to the Customer or be deemed to be in breach of the contract by reason of any delay in performing, or failure to perform, any obligation of the Company under the contract if such delay or failure was due to any cause beyond the Company’s reasonable control including (but not limited to) Act of God, import or export regulations, industrial disputes, difficulties in obtaining materials or labour, power failure, machinery or transport breakdown.
A Contract shall be formed only on acceptance by the Company of a Customer’s Order once the customer has confirmed their order by accepting the email acceptance process. You will receive and email asking you to check all details are correct . We will accept no responsibility if an order is placed and details are deemed to be an error. We will only proceed to order once you’ve accepted this process and paid your 25 % deposit .
We dispose of your old door freely and ensure this is collected from out premises by the local scrap metal merchants. This is FREE service we provide .